Frequently Asked Questions

Most of our cakes can be made eggless for a small extra charge. Choose 'Eggless' on the product page. Baked cheesecakes contain egg and are marked as not available eggless.

Please place your order at least 24 hours before your delivery time. We do not take same-day orders. Choose your delivery date and time slot at checkout.

Yes — add up to 40 characters in the 'Message on cake' box on the product page, free of charge.

We accept UPI, credit and debit cards, net banking and popular wallets through Razorpay's secure checkout.

Keep cream cakes and cheesecakes refrigerated and take them out 20–30 minutes before serving. Enjoy within 48 hours for the best taste.

No, cancellation is not available. Every cake is baked fresh to order, so an order cannot be cancelled once it has been placed and paid for. Please check your cake, delivery date, time slot and address carefully before paying.

No, refunds are not available. All payments are final and non-refundable once an order is placed, including for wrong addresses, no one being available at delivery, or taste preferences. See our Cancellation & Refund policy for details.

Changes to the delivery date, time slot or address may be possible only if you call or WhatsApp us well before the delivery time, and only if we can accommodate them. Changing an order does not make it eligible for cancellation or refund.

If money is deducted but no order is created, Razorpay and your bank reverse the amount automatically, usually within 5–7 working days. This is a payment reversal, not a refund from us. Contact your bank if you do not receive it.

Call or WhatsApp us with your order number (for example, CK2611110001) and we'll tell you the status of your order.